SHIPPING QUESTIONS
HOW LONG DOES SHIPPING TAKE?
Shipping times will vary, but most custom and made-to-order styles will ship or are ready for pickup in 2-3 weeks. Ready-to-Ship styles ship or are ready for pickup in 1-2 business days.
WHERE DOES MY ORDER SHIP FROM?
All orders are shipped with love and care from Metairie, Louisiana.
DO YOU RESTOCK ITEMS?
Some TSG styles are availabe year-round and some are available seasonally, while others are one-of-a-kind and unable to be restocked or remade.
Do you ship nationwide?
Yes, we do! Shipping rates are based on your zip code. Local pickup is available in Metairie, Louisiana if you select that option at checkout.
FAQ SECTION
WHAT IS YOUR RETURN POLICY?
Due to the custom nature of your order, all sales are final. Payment is required to reserve your order spot.
Can you recreate a wreath posted on TSG's instagram or facebook page?
Because each TSG wreath is custom made to be a reflection of your style and home, and because availability of stems can vary, your wreath may need to be made with available stems comparable to the style pictured.
Are the flowers and stems real or fake?
Each wreath is made of high quality silks; so nice, they look real! That's part of how they'll be recognized as the "best door in the neighborhood!"
CARE AND MATERIALS
HOW DO I CARE FOR MY TSG Wreath?
TSG wreaths are made with high quality silks to last multiple seasons. To increase the longevity of your wreath, we recommend avoiding direct sunlight.
Will My Wreath Arrive Exactly As Pictured?
Occasionally, substitutions must be made for stems based on availability. The closest option possible will be used.
How do I hang my wreath?
There are so many ways to hang your new TSG wreath! Hoop wreaths can be hung horizontally or vertically. All wreaths can be hung from a ribbon, wreath hanger, or Command hook. To hang from ribbon, place the wreath at the height you'd like on the door, then flip the ribbon over the top of the door frame where the door closes. Next, use a few flat tacks to hold the ribbon in place. Confirm the placement on the door, and trim any excess ribbon hanging inside the door.
How do I store my wreath?
The box your wreath is shipped in is perfect for storing in between seasons!
Didn't find what you were looking for? Feel free to contact us at any time!